I Tried Signing in to My Outlook Account and It Said an Error Occured Please Try Again
Hi Paul Foss,
Greetings. To troubleshoot the issue that Outlook for Android application asks for countersign and when you trying to sign in your account , y'all received an fault message says " an mistake occured", please kindly endeavor following steps to come across if it helps:
1. Remove your account from the Outlook app and become to the mobile Settings.
ii. Select Account > Add Business relationship > Outlook > enter your business relationship > Continue and and then enter the password.
3. When you successfully add your business relationship in the Android settings, open up the Outlook app to bank check the issue.
Merely a kindly reminder, if your organization has enabled 2-step verification, so y'all have to use an app password to sign in Outlook for Android app. For your reference: Create an app password for Office 365.
If it doesn't work, please contact our Outlook for Android back up squad by opening Outlook app and going to Settings > Assist & Feedback > Contact Back up. Our fragile engineers will go on to help yous troubleshoot this issue and provide further suggestion to you.
Your understanding and cooperation will be highly appreciated.
Regards,
Jennifer
* Beware of scammers posting imitation back up numbers here.
* We are happy and always here to help you lot, and share the Microsoft 365 for business organization online information with you lot.
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Thanks for the quick response, Jennifer.
I didn't do pace 1 as I accept been unable to create the business relationship in outlook since I reinstalled the app.
Btw, since I posted the original and reading your response, I have done a mill reset of my mobile phone, but am still getting the same effect.
When I do step two, and add together the account, I put in my password. It then sends me a text message with a "code for Microsoft Verification" to enter. I enter the code and it says "an error has occurred."
I shall contact support ?
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How-do-you-do Paul Foss,
Thank you for getting back to me. Yep, if y'all can open Outlook app on your mobile phone, then you can contact our in-app support team to get delicate support about the problem.
Merely a kindly reminder, when you contact our support team, you volition non receive an email or get a call up. Simply you will receive a notification on the Settings and Contact Support icons when our back up squad sends you a reply. You can directly communicate your issues with them in the Outlook app.
Thank you for your understanding.
Regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* Nosotros are happy and always hither to assistance you, and share the Microsoft 365 for business online information with you.
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How-do-you-do Jennifer,
I sent a bulletin to the in-app back up team on Sat 8th who responded directly away. But after I replied I've heard nothing at all (since Saturday afternoon). I understand that it's not immediate, merely they do say they'll get back within 24 hours. How to I take this forward? It's getting very hard to work without emails!!
Thank you,
Paul
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How-do-you-do Paul,
Greetings. To add an electronic mail account in Outlook app in mobile, please follow the post-obit steps:
ane. When you enter your e-mail address and tab Continue.
2. In the enter the countersign folio, tab the Back button of your telephone.
iii. In the "Cull business relationship type" folio, select Exchange for your work 365 business relationship and select IMAP for the Hotmail account.
4. Then in the next page, tab Advanced Settings, and so manually enter the related data to run into if information technology helps.
For your reference: https://support.role.com/en-us/commodity/pop-and-imap-email-settings-for-outlook-8361e398-8af4-4e97-b147-6c6c4ac95353.
Regards,
Jennifer
* Beware of scammers posting fake support numbers hither.
* We are happy and e'er hither to assistance you, and share the Microsoft 365 for business online data with you.
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I am having the same issue. I accept done everything, uninstalled, reinstalled, reset the phone, tried to install on some other phone, tried to install via accounts rather than straight in the app.
All fail with a basic message "an error occurred", Information technology says everything is fine on their end and back up in the app sent a generic answer that had nothing to practice with my questions.
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Hi AN-MSC,
Greetings and please understand that I didn't answer to yous in time for OOF reason.
From your description, we understand that you are experiencing an event with Outlook mobile app and y'all accept tried all methods I mentioned and other methods like uninstall and reinstall but all filed to assistance you set this issue.
I'd like to apologize for the inconvenience this issue has brought to you. However, as you yet cannot add together your business relationship after reinstall Outlook app, then this issue is related to Outlook for Android App and yous demand to contact the in-app support team to farther investigate the cause of this issue. You may tell them more details and when you contact them, information technology is better if you lot may provide some logs to them for assay.
Looking forward to your agreement.
Best regards,
Jennifer
* Beware of scammers posting false back up numbers here.
* We are happy and always here to help you lot, and share the Microsoft 365 for business online data with you lot.
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. Please can someone help?
I get this:
The folder couldn't exist created considering it already exists.
I take tried 6x to become in with ne passwords....virtual assistant throws me the ultimate curly equally she throws me downwards the night virtual stairwell into the completeness.....connect to a person!!....by email😂😂😂
Honestly!
How the beheck exercise i go circular this pls?
TIA x
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Hello MudPalace,
Cheers for post your question here and sorry for not responding to your message in time.
From your description, are y'all experiencing an issue when using Outlook for Android App?
If so, take yous tried to reinstall Outlook APP and re-add your account to see if it can aid you fix this effect?
If the issue persists, we recommend y'all to contact our delicate back up team in Outlook for Android app Settings > Aid & Feedback > Contact Support to crave farther assistance.
Meanwhile, if you accept any other concerns or you lot are not experiencing this event in Outlook for Android app, please feel free to postal service a new thread in our forum with more details so we can focus on your bug and assist you more efficiently.
Your understanding and cooperation volition be highly appreciated.
Best regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* Nosotros are happy and always here to aid you, and share the Microsoft 365 for business online information with you.
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Hi MudPalace,
Thanks for post your question here and sorry for not responding to your message in time.
From your description, are you experiencing an consequence when using Outlook for Android App?
If so, have you lot tried to reinstall Outlook APP and re-add your account to come across if it can aid you fix this result?
If the outcome persists, nosotros recommend you to contact our fragile support team in Outlook for Android app Settings > Assist & Feedback > Contact Support to require further assistance.
Meanwhile, if you take whatsoever other concerns or you are non experiencing this issue in Outlook for Android app, please feel gratis to post a new thread in our forum with more details so we can focus on your problems and aid you more efficiently.
Your understanding and cooperation will be highly appreciated.
All-time regards,
Jennifer
Nope. Not a problem with the App.
Outlook.live.com and whatsoever other means of getting my hotmail accounts up on browser on my Samsung tablet. Like I said only way I can access it without getting error message is thru incognito browser.
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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/an-error-occurred/b09312a7-7756-4ce5-a45f-79e9b1001286
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